Welcome to Winward Home, a division of Winward International, Inc. Please review the terms and conditions as your purchase of our products constitutes your agreement to the following Terms and Conditions.
Winward International reserves the rights to update or modify these Terms and Conditions at any time without prior notice.
Use of our Website
This Website and all Content available on this Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Winward International, Inc. shall not be liable for any damages of any kind related to your use of this Website.
From time to time there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Winward International, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Any action relating to the use of the Website, and transactions with Winward International, Inc. must be brought in the state or federal courts located in the County of Alameda, California.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Shopping with us
The prices displayed on our Website are quoted in U.S. Dollars, and taxes are additional.
Full-price products are offered to you at our manufacturer's suggested retail price, and is subject to change without prior notice.
For sale products (identified by pricing in red and a "Sale" tag), "Sale" refers to the reduced price we are offering our customers. Items marked on sale can and may be removed from sale pricing and returned back to full-price without prior notice.
We do not price match. Promotional codes can only be applied during purchase during the validity period. Customer service will be unable to honor any promotional code adjustments post-order.
All payments are processed in U.S. Dollars and are due upon completion of order. If a payment is not received or the payment method is declined, the order will not be placed for the products and no items will be shipped.
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any taxes and other charges).
We accept most major credit cards including Visa, American Express, Mastercard, and Discover. We also accept Apple Pay, Google Pay, and Paypal as a form of payment.
We are committed to fulfill and ship your order within 48 hours or 2 business days of your order. All orders coming in on weekends and holidays will be shipped on the first business day. Occasionally when an item is out of stock, it will take 2-3 weeks for our team to manufacture the item for you. Allow 3 to 7 business days for shipping.
We use UPS Ground for the majority of our orders and in some instances, depending on the ship to address, we will use other shipping companies to fulfill your order. Everyday Free Shipping uses UPS Ground and is only available within the 48 contiguous United States.
Shipping charges may apply when you select a shipping method that is not our standard "Free Ground Shipping - 48 US States only" or if you're requesting us to ship to an international address outside of the 48 contiguous US States. Expedited shipping is available at an additional cost that is automatically calculated at checkout. In the instance of international shipping, the fee collected at the time of checkout is only an initial estimate. We may reach out to you to collect additional fees incurred through international shipping.
International shipping is available to select countries at an additional charge. If we are able to ship to your country, an estimated shipping rate will appear at checkout. We will notify you should additional charges be required. We will always search for the most competitive shipping rates to your country to get your order to you in a safe and timely manner.
Some products that are oversize, heavy or fragile may require special care and handling in shipping and therefore are delivered by our white-glove service to ensure that they arrive safely. White-glove deliveries may attempt to contact you at the number provided on your order to schedule a preferred delivery date and time.
We do our best to ship out your order as soon as receiving your order. Cancellations must be requested as soon as possible of placing your order or before the shipment has left our warehouse. Any cancellations made after your order has shipped will also be handled as a sale.
We will gladly accept the return of our products within 14 days from the day you receive your order. You are responsible for any shipping charges for your return unless you are returning a product to us that is damaged or defective. Please be sure to return the product in the original shipping box you received it in, re-packaged and secured tightly. The item must be returned in resalable condition to receive a full refund. All sale items are considered final sale and are not eligible for returns. Please contact us at 1-844-565-7580 or email@example.com to initiate your return.
Promotions run for a limited time only while supplies last. Stay informed on our latest promotions by signing up for our email newsletters at the bottom of our website.
End of Year Sale: Enjoy 20% off your order on in-stock items specifically in our holiday collection only, while supplies last. This promotion cannot be combined with other discounts. Promotion valid from December 15th, 2023 to January 14th, 2024. We reserve the right to change our promotional offer before the promotion period ends.
We are dedicated to providing our customers with a superior level of service. If you need assistance, please contact us at firstname.lastname@example.org, submit a contact form, or dial our dedicated customer service hotline at 1-844-565-7580. We do our best to respond within 24 hours. Please understand that our customer service team is reserved for providing support to our new and existing customers on matters relating to navigating our website, understanding our products, locating products, purchase orders, and any follow up inquiries on shopping with us. Telemarketing calls will not be supported and may result in banning from our website and hotline.