Terms & Conditions

Welcome to Winward Home, a division of Winward International, Inc. Please review the terms and conditions as your purchase of our products constitutes your agreement to the following Terms and Conditions.

Winward International reserves the rights to update or modify these Terms and Conditions at any time without prior notice. 

Use of our Web Site


This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Winward International, Inc. shall not be liable for any damages of any kind related to your use of this Web Site.


From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Winward International, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).Any action relating to the use of the Web Site, and transactions with Winward International, Inc. must be brought in the state or federal courts located in the County of Alameda, California.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Shopping with us


We are committed to fulfill and ship your order within 48 hours or 2 business days of your order. All orders coming in on weekends and holidays will be shipped on the first business morning. We use Fed-Ex Ground for the majority of our orders and in some instances, depending on the ship to address, we will use other shipping companies to fulfill your order. Allow 5 to 7 business days for shipping.  Everyday Free Shipping uses Fed-Ex Ground and is only available within the 48 contiguous United States.


We do our best to ship out your order within 12 hours of receiving your order. Cancellations must be made within 12 hours of placing your order or before the shipment has left our warehouse. Any cancellations thereafter will be handled as a sale.


We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase. You are responsible for any shipping charges for your return unless you are returning a product to us that is damaged or defective in some way. Please be sure to return the product in the original shipping carton you received it in. For returns, please contact us at 1-844-565-7580 or support@winwardhome.com.


Contacting us


We are dedicated to providing our customers with a superior level of service. If you need assistance, please contact us at support@winwardhome.com, submit a contact form, or dial our dedicated customer service hotline at 1-844-565-7580. We do our best to respond within 24 hours. Please understand that our customer service team is reserved for providing support to our new and existing customers on matters relating to navigating our website, understanding our products, locating products, purchase orders, and any follow up inquiries on shopping with us. Telemarketing calls will not be supported and may result in banning from our website and hotline.