FAQ's (Wholesale Trade Program)

GENERAL INFORMATION

Q:  What is Winward Home all about?

A:   Winward Home provides realistic permanent botanical arrangements for interior spaces in residential and commercial settings. In addition, we offer spectacular iconic designs that provide the perfect visual display for storefronts, window displays, and large commercial, residential and public spaces. Winward Home's iconic designs complete our stunning permanent botanical arrangement collection and help to drive sales for the entire program.

Q:  How can I speak with a Customer Service representative?

A:   You can contact a Customer Service representative regarding Winward Home's Designer Trade Program at our toll-free number 1-800-888-8898 or email us at support@winwardhome.com. They are available Monday through Friday 7 am to 5 pm (PST).

Q:  Do I have a sales representative? How do I find out who it is?

A:   You may call Customer Service at 1-800-888-8898 or email us at support@winwardhome.com to find out who your sales representative is.

Q.  How can I request a Winward Home Catalog?

A.  You may request a Winward Home printed catalog by calling Customer Service at 1-800-888-8898 or emailing us at support@winwardhome.com. However, in an effort to Go Green, Winward Home encourages the use of our free Online Catalog, which can be accessed on our Designer Trade Program homepage. We welcome new customers to sign up for the Online Catalog by following the simple Registration Questionnaire from this webpage.

Q.  I don’t have a Winward Home account.  How can I obtain an ID and password to access your catalog?

A.  It is easy to obtain a Login ID and password to access our online catalog. Simply complete our New Customer Form.

Q.  I have a Winward Home account but forgot my ID and password.  How can I access it?

A.  You can retrieve your ID and password by providing your email address on this link.

Q.  What if I submitted my form but my business is not within the trade?

A. Only trade professionals qualify for the Winward Home Designer Trade Program. You are required to provide your Resale Certificate number when you sign up. If you do not qualify as a Winward Home Designer trade partner, you will receive an email from us notifying you of another online source of Winward product.

Q.  May I sell other Winward Home arrangements that I'm not displaying in my store?

A.  Yes, the Online Catalog allows you to order the entire Winward Home line, even if it is not displayed on your showroom floor.

Q.  Where is your product made?

A.  Winward Home product is assembled in the USA.

Q.  How can I locate the dimensions of your products?

A.  The Online Catalog provides the dimensions of all products.

Q.  How long has Winward Home been in business?

A.  Winward Home is a new division of Winward International, Inc.  Winward International, Inc. has been in business since 1978 and continues to be the industry leader in highest quality permanent botanicals.

Q.  Where can I see Winward Home product in person?

A.  Please contact our Customer Service at 1-800-888-8898 to request the name and contact information of a Winward Home dealer near you.

Q.  Do you show your products at High Point?

A.  Winward Home is selective of our dealers and therefore does not show our product for the mass market to purchase. Instead we have a 10,000 square foot showroom just 25 miles south of San Francisco, CA. Please contact our sales department at sales@winwardhome.com for an appointment to see our entire line.

Q.  Do you show your products at High Point?

A.  Winward Home is selective of our dealers and therefore does not show our product for the mass market to purchase.  Instead we have a 10,000 square foot showroom just 25 miles south of San Francisco, CA.  Please contact our sales department at sales@winwardsilks.com for an appointment to see our entire line.

 

PRICING INFORMATION

Q.  When I log on to your website I do not see any discounted pricing. How do I know what my trade discount is?

A.  The product shown on our Consumer website (www.winwardhome.com) are all sold regular price. If you are a Winward Home trade partner, you must log into our Online Catalog using your Login ID and password to see your discounted prices, off from the Manufacturer Suggested Retail Price (MSRP).

Q.  Is the cost of the container included in the price?

A.  Yes, all prices include the container, unless otherwise noted.

Q.  How do I calculate my expected shipping cost?

A.  The entire Winward Home collection provides free shipping, drop-ship within the 48 contiguous U.S. States. You can choose to have your shipment shipped to your address, or to your client's address; whichever is most convenient for the sale. Regardless where you ask us to ship to, shipping is free. If you are buying outside of the 48 contiguous U.S. States, contact Customer Service at 1-800-888-8898 or email us at support@winwardhome.com.

Q.  What is Drop Shipping?

A.  Winward Home's drop-ship program is superior to the traditional form of business, offering a solution to the problems of upfront inventory investment, handling and shipping costs. Instead of dedicating dollars to inventory, you can focus on better selections to complement the furniture and styles on your floor. Upon sale, Winward Home will ship the product directly to your store, or to the customer's address, and invoice your accounts payable department.

 

PAYMENT INFORMATION

Q.  What method of payments do you accept?

A.  Winward Home accepts payments in all  major credit cards (American Express, Visa, MasterCard and Discover) and also check payments.

Q.  What payment terms do you accept?

A.  You can apply for Net 30 days by completing the Online Registration Form, or by calling Customer Service at 1-800-888-8898.

 

ORDERING INFORMATION

Q.  How do I order your product?

A.  You can order from our Online Catalog by clicking this link, or call your sales representative, call Winward Home at 1-800-888-8898, or email us at orders@winwardhome.com.

Q.  Before I order product, I’d like to make sure it is in stock.  Does your website provide this information?

A.  The Online Catalog displays quantities in-stock using the term "Available to Ship". You will also see "Available to Sell" which is quantities which will soon be available.

Q.  What is your cancellation policy?

A.  All cancellation requests must be made in writing within 24 hours of ordering.

Q.  What happens if I order an item that is not in stock or has been discontinued?

A. If you order an item that is not in stock, Winward Home will keep the item on back order for 30 days and will ship as soon as the product becomes available.  If an item has been discontinued, Winward Home will notify you immediately. 

 

BACK ORDERS, SHIPPING & ORDER TRACKING INFORMATION

Q.  Where do you ship from?

A.  Winward Home ships from Hayward, CA.

Q.  Do you allow for order pick-ups?

A.  Winward Home is located in the San Francisco, Bay Area.  Shipping is built into the price of your product however, if you wish, product can be picked up at our warehouse, but the price will not change.

Q.  When will I receive my order?

A. Winward Home will ship your order within 72 hours or ordering. Any product that cannot be fulfilled within this time frame will be back ordered.

Q.  Where is my order?

A.  Please contact our Customer Service at 1-800-888-8898 to find the status of your order.

Q.  Will the shipment have any indication that the product came from Winward Home? 

A.  All our boxes are branded Winward Home and packing slips come with our fill contact information.

 

RETURNS & DAMAGES

Q.  What can I do if I receive a damaged product?

A.  Winward Home will only process damage claims made by our customer. If you receive a damaged item, we will credit you or replace the damaged item with a new one, and we will cover the return & replacement freight. Claims must be made within 10 days of receipt. Customer Service must be contacted prior to return for a Return Authorization Number. Merchandise must be returned in its original packaging with a Return Authorization Number provided by Winward Home. Merchandise returned without prior approval will not be accepted.

Q.  What is your policy on returns?

A.  All sales are final. No returns are accepted.

 

PRODUCT INFORMATION

Q.  How can my customer’s properly care for your arrangements?

A.  You can simply take a duster to dust off the dust from your petals. Additionally, there are commercial aerosol products that can be sprayed on to help eliminate dust.

 

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